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BetleyHub’s Privacy Policy

Last Updated: September 20, 2024

At Betley Health LLC (doing business as BetleyHub), we prioritize your privacy. This Privacy Policy outlines the types of personal information we collect when you use our websites and mobile applications (collectively referred to as “Sites”), how we manage and share that information, and your options regarding its use. Additionally, we detail the security measures we have in place to protect your data and provide contact information for any questions you may have about our privacy practices. If you are a California resident, please refer to our California Consumer Privacy Statement for further details.

Types of Information We Gather

At BetleyHub, we gather a range of personal information that you voluntarily provide while using our Sites. This collection is essential for us to deliver our services effectively and to tailor your experience. Here’s a closer look at the types of information we collect:

  1. Contact Details:
    We collect basic contact information, including your name, email address, postal address, and phone number. This information is crucial for communication and account management.
  2. Account Information:
    When you create an account on our Sites, we ask for login credentials. This allows you to access your account securely and manage your profile.
  3. Job Application Information:
    If you apply for a job, we gather detailed information, including your resume, work eligibility status, salary expectations, publicly accessible social media profiles, and background check information. This data helps us assess your qualifications and fit for roles.
  4. Additional Information:
    Any other details you share through your communications with us are also collected. This can include feedback, inquiries, or additional context relevant to your interactions with BetleyHub.

For healthcare service providers, including nurses and technicians (referred to as “Professionals”), we collect more specialized information:

  1. Professional Information:
    This encompasses your work experience, preferences, credentials, education, and healthcare-related licensure. Understanding your professional background helps us connect you with suitable opportunities.
  2. Identification and Licensing:
    We require information like your date of birth and details from your driver’s license, professional licensure, and certifications to verify your identity and qualifications.
  3. Medical Information:
    We may collect vaccination records and other relevant medical information, which are essential for compliance with healthcare regulations.
  4. Demographic Information:
    Information such as race, ethnicity, gender identity, disability status, and veteran status helps us ensure diversity and inclusion within our services and compliance with relevant laws.
  5. Geolocation Data:
    With your consent, we may collect geolocation data from your mobile device. This feature can enhance your experience by providing location-specific services.
  6. Financial Information:
    To process payments, we collect financial details such as bank account numbers and payment card information through a third-party payment processor. This data is handled securely to protect your financial information.
  7. Tax and Work Authorization Information:
    We may require tax forms (like the W-4) and work authorization documentation (like the I-9) for compliance and verification purposes.
  8. Media Files: If you share photos, images, or videos, we may collect these media files to enrich your experience or for specific service-related purposes.
Collectively, the information we gather is essential for operating our platform, ensuring compliance with legal requirements, and providing you with a personalized experience. Each type of data serves a specific purpose, from facilitating communication to ensuring the right fit between professionals and job opportunities. By being transparent about our data collection practices, we aim to build trust and ensure users feel secure when engaging with BetleyHub.
Information Collected Automatically

When you access our Sites, we automatically collect specific information using various technologies, including cookies, web beacons, web server logs, and similar methods. This data helps us understand how users interact with our platform and enhance their experience. Here’s a breakdown of what we gather:

  1. IP Address and Device Information:
    This includes unique device identifiers, details about your browser and device, your operating system, and language preferences. This information helps us recognize the device you are using and optimize our Sites accordingly.
  2. Usage Data:
    We collect information about your interactions with our Sites, such as the pages you visit, referring URLs, clickstream data, and the dates and times of your visits. This helps us analyze user behavior and identify trends.
  3. Location Information:
    If you allow your device to share this data, we may collect information about your location. This can enhance your experience by providing location-specific services.
Technologies We Use
  1. Cookies:
    Cookies are small text files that websites send to your computer or Internet-connected device. They help identify your browser and store your preferences and settings for future visits.
  2. Web Beacons:
    Also known as pixel tags or clear GIFs, these are small files that connect web pages to web servers and cookies. They enable the transmission of information collected through cookies back to the server.
Purpose of Using Automated Technologies

We employ these automated tools for several key purposes:

    1. Storing Preferences:
      By remembering your preferences and login details, we simplify your experience, allowing you to avoid re-entering information each time you visit.
    2. Tracking Interactions:
      We analyze how you use our Sites to better understand user behavior, which informs our improvements and updates.
    3. Customization:
      These tools help tailor your experience based on your specific preferences, making our Sites more relevant to you.
    4. Evaluating Usability:
      We assess how user-friendly our Sites are and the effectiveness of our marketing efforts, enabling us to make necessary adjustments.
    5. Improving Performance:
      The collected data assists us in enhancing the functionality and overall performance of our products and services. 
Managing Cookies and Data Sharing

You have control over your cookie preferences. You can adjust your browser settings to alert you when cookies are in use or to block certain types of cookies altogether. However, please be aware that disabling cookies may limit your ability to utilize all features of our Sites.

For mobile device users, you can manage how your device shares location and other data by modifying your privacy and security settings. 

Lastly, please note that our Sites do not respond to “do not track” signals from browsers, which means we will continue to collect data as described above. This approach allows us to maintain a seamless user experience while providing you with the most relevant content and services.

BetleyHub Use of Personal Information: How We Utilize the Information We Gather

We utilize the personal information gathered from you for various purposes that enhance your experience with BetleyHub and ensure efficient operations. Here’s a detailed overview:

  1. Account Management:
    We create and maintain your account, ensuring a personalized and secure experience when accessing our services.
  2. Analytics and Research:
    We conduct market research, trend analysis, financial evaluations, and anonymize personal information for data analysis to drive improvements and innovation.
  3. Business Operations:
    We evaluate, develop, and enhance our Sites, products, and services while managing internal functions such as auditing and accounting to maintain operational efficiency.
  4. Business Relationships:
    We manage both current and prospective business relationships, facilitating collaborations and partnerships that benefit our services.
  5. Communications:
    We send administrative notices, respond to inquiries, and share promotional content about our products and services to keep you informed and engaged.
  6. Fraud Prevention:
    We implement measures to protect against and prevent fraud, unauthorized transactions, and other liabilities, ensuring the security of your information.
  7. Hiring and Onboarding:
    Our recruitment and onboarding processes for Professionals are handled efficiently to ensure a seamless experience for both applicants and the organization.
  8. Legal Compliance:
    We comply with applicable legal obligations and industry standards while enforcing BetleyHub’s policies and Terms of Service to protect our users and our organization.
  9. Marketing and Promotions:
    We manage our promotional efforts, including new opportunities, events, contests, and special offers, to enhance your engagement with our brand.
  10. Personalization:
    We tailor your experience on our Sites based on your preferences, making it more relevant and enjoyable.
  11. Provide Services:
    We deliver our products and services, including granting access to our Sites, enabling you to utilize the features and resources we offer.
  12. Safety and Security:
    We prioritize the safety and security of our Sites and services, working to prevent misuse and ensure a trustworthy environment for users.
  13. Transaction Processing:
    We manage and facilitate transactions related to our products and services, ensuring that all processes are smooth and secure.
  14. Verification:
    We confirm the identity, background, professional qualifications, licenses, and work histories of healthcare professionals—referred to as “Professionals”—to maintain high standards of service and compliance.

Additionally, we may use the information for other purposes that will be disclosed at the time of collection, ensuring transparency in how your data is utilized. This comprehensive approach enables us to enhance your experience while maintaining the integrity and security of our services.

External Analytics Services (Using Third-Party Analytics)

We leverage third-party web analytics services, including Google Analytics, to gain insights into how users interact with our Sites. These analytics tools help us understand visitor behavior, preferences, and trends, which are crucial for improving user experience and optimizing our services.

Technologies Used

Third-party analytics providers employ various technologies to collect and analyze data

  • Cookies: Small text files stored on your device that help track your interactions with our Sites, allowing us to remember your preferences and login information.
  • Web Beacons: Also known as pixel tags, these are tiny graphic files embedded in our Sites that allow us to monitor user activity and gather data about website usage, such as page views and user actions.
  • Server Logs: These logs record activities on our web servers, capturing details like IP addresses, browser types, and time spent on each page
Data Collection and Sharing

The data collected through these technologies includes:

  • Usage Metrics: Information about how you navigate our Sites, such as pages visited, time spent on each page, and the paths taken to reach various sections.
  • Referral Sources: Insights into where visitors are coming from, including search engines, social media, or direct traffic, which helps us assess the effectiveness of our marketing strategies.
  • Device Information: Details about the devices used to access our Sites, including operating systems, browser types, and screen resolutions.

This information is typically shared with or collected directly by our analytics partners. It is used in aggregate form, meaning that individual user data is anonymized and analyzed collectively to understand broader trends rather than focusing on specific user activities.

Benefits of Using Third-Party Analytics
  1. Enhanced User Experience: By understanding user behavior, we can make informed decisions about website design and functionality, ensuring a smoother and more enjoyable experience.
  2. Data-Driven Insights: Analytics data helps us identify popular content, user engagement levels, and potential areas for improvement, allowing us to refine our offerings.
  3. Effective Marketing Strategies: By analyzing referral sources and user pathways, we can tailor our marketing campaigns to target the right audiences more effectively.
  4. Performance Monitoring: Continuous tracking allows us to evaluate the performance of our Sites and services, helping us quickly address any issues that may arise.
Privacy Considerations

While we utilize these analytics services to improve our Sites, we are committed to protecting your privacy. We encourage users to review the privacy policies of the analytics providers we work with to understand how they handle data. You have the option to control cookie settings in your browser, and you may also opt out of certain tracking mechanisms if you prefer.

In summary, third-party analytics play a vital role in our efforts to enhance user experience and optimize our services. By utilizing these tools responsibly, we can ensure that we meet the needs and expectations of our users while maintaining transparency and privacy. For more information about Google Analytics, please visit https://policies.google.com/technologies/partner-sites.

Third-Party Links and Features

At BetleyHub, we aim to enhance your experience by providing convenient access to various online services and third-party features through our Sites. Here’s a detailed overview of how these links and features function and what you should be aware of:

  1. Independent Operation:
  • The third-party services we link to, such as apps, tools, widgets, and plug-ins, operate independently from BetleyHub. This means that while we may provide links for your convenience, we do not control these external services or their operations.
  1. Privacy Practices:
  • Each third-party service has its own privacy policy and practices regarding the information they collect. We strongly recommend that you review these privacy statements before engaging with any external services. This is important because the data collection methods and usage of your information may differ significantly from our own practices.
  1. Responsibility Disclaimer:
  • BetleyHub cannot be held responsible for the privacy practices or the information collection methods of third parties not owned or controlled by us. If you choose to interact with these third-party services, you do so at your own risk. It’s crucial to understand that we do not have oversight over how these services handle your data.
  1. Use of Google Places API:
  • When you input an address or geographical location on our Sites, we utilize the Google Places API. This service helps us provide you with auto-completion suggestions and validate the information you enter. While this feature enhances user experience by making it easier to input accurate location data, it also means that data may be shared with Google.
  • Google’s handling of this data is governed by their privacy policy, which you can review to understand how they collect, use, and store your information. By using this feature, you consent to the use of your location data in accordance with Google’s terms.
  1. User Awareness and Responsibility:
  • It’s important for users to remain aware that engaging with third-party links and features may involve sharing personal information outside of BetleyHub’s control. As a user, you should consider your own privacy and security when interacting with these external services, ensuring you understand their terms and conditions.
  1. Cautions and Recommendations:
  • We advise exercising caution when clicking on third-party links or using external features. Always verify the credibility of the site or service and take note of how they manage your data. Protecting your personal information should remain a priority, and understanding the risks involved with third-party interactions is key.

By being informed about these aspects, you can better navigate your experience on our Sites and make informed decisions regarding your privacy and data security. If you have any concerns or questions about specific third-party links or features, feel free to reach out to our support team for assistance. The Google Places API is subject to Google’s privacy policy, available at https://policies.google.com/privacy.

BetleyHub Disclosure of Personal Information: How We Share the Information We Collect

We may share your personal information with affiliated entities and third-party service providers. However, we ensure that they are only permitted to use or disclose this information as needed to provide services on our behalf or to comply with legal obligations. We do not share your phone number, mobile device information, or opt-in preferences for SMS messaging with third-party service providers or affiliates.

If you are a healthcare professional (“Professional”), we may share your information, such as credentials, with third-party organizations looking to engage the services of Professionals (e.g., independent medical facilities). Additionally, we may share information with insurance companies, business partners, and service providers who conduct background or license checks.

In certain circumstances, we may disclose personal information in the following situations:

  1. To comply with legal requirements or in response to a court order, subpoena, or other legal processes.
  2. Upon request by government agencies, such as law enforcement.
  3. To establish, exercise, or defend our legal rights.
  4. When necessary to prevent physical harm, financial loss, or other risks.
  5. During investigations into suspected or actual illegal activities.
  6. With your consent, for other specified purposes.

Finally, we reserve the right to transfer personal information in the event of a potential or actual sale, merger, transfer, or reorganization of our business or assets, including mergers, acquisitions, joint ventures, divestitures, restructurings, dissolutions, or liquidations.

Your Rights and Choices

At BetleyHub, we prioritize your control over personal information. Here’s a detailed breakdown of the rights and options available to you:

  1. Account Management: If you have an account with us, you can log in anytime to update your profile information. This includes changing your contact details, preferences, and the types of communications you receive. This feature ensures that your information is current and tailored to your preferences.
  2. Marketing Communications: If you wish to stop receiving marketing emails, each email includes an “Unsubscribe” link. By clicking this link, you can opt-out of future marketing communications, helping you manage the information you receive from us.
  3. Cookie Preferences: We allow you to manage your cookie preferences, which govern how data is collected while you use our Sites. You can adjust your browser settings to block or allow specific cookies, giving you control over the data collected during your interactions with our services.
  4. Data Deletion Requests: You have the right to request the deletion of your personal information. This option empowers you to take control of your data and ensure that it is not retained longer than necessary. To submit a deletion request, you can use the designated tools provided on our Sites.
  5. Informed Decision-Making: These choices are designed to enhance your experience and ensure that you are informed about how your data is used. We believe in transparency and aim to provide you with the tools needed to manage your information effectively.

By offering these rights and choices, we empower you to make informed decisions regarding your personal data, fostering a more secure and personalized experience while using BetleyHub. If you have any questions about these options or need assistance, our support team is available to help.

California Privacy Rights

If you are a resident of California, please visit the “BetleyHub: Privacy Notice for California Residents” on our website for further details regarding your privacy rights.

How We Protect Personal Information

At BetleyHub, safeguarding your personal information is a top priority. We employ a comprehensive approach that includes administrative, technical, and physical measures to ensure the integrity and security of your data. Here’s a detailed overview:

  1. Administrative Safeguards:
  • Policies and Procedures: We establish strict internal policies that govern how personal information is handled. These policies outline the responsibilities of our employees and set protocols for data access and usage.
  • Training: Our staff undergoes regular training on data protection practices, ensuring they are aware of the importance of confidentiality and security. This training helps minimize human errors that could compromise data security.
  • Access Controls: We implement role-based access controls, granting permissions to employees based only on their job functions. This limits exposure to sensitive information and reduces the risk of unauthorized access.
  1. Technical Safeguards:
  • Encryption: We use encryption technologies to protect personal data both in transit (when it’s being sent over the internet) and at rest (when it’s stored). This makes it significantly more difficult for unauthorized parties to access your information.
  • Firewalls and Antivirus Software: Our systems are protected by advanced firewalls and antivirus software that monitor and block unauthorized access attempts. Regular updates and patches help defend against new security threats.
  • Secure Access: We utilize secure connections (such as HTTPS) for our websites and applications, which encrypts data transmitted between your device and our servers, providing an additional layer of protection.
  1. Physical Safeguards:
  • Secure Facilities: Our data storage facilities are equipped with physical security measures, such as controlled access points, surveillance cameras, and alarm systems. This helps prevent unauthorized individuals from accessing sensitive data.
  • Hardware Security: Devices used to process and store personal information are secured against theft and unauthorized access. This includes using locks and ensuring that devices are stored in secure locations when not in use.
  1. Incident Response Plan:
  • Preparedness: We have a response plan in place to address potential data breaches. This includes procedures for identifying, containing, and mitigating the effects of a breach, as well as notifying affected individuals as required by law.
  1. Regular Audits and Assessments:
  • Continuous Improvement: We conduct regular audits and risk assessments to evaluate the effectiveness of our security measures. This ongoing process helps us identify potential vulnerabilities and make necessary adjustments to enhance our protection strategies.

By implementing these safeguards, we strive to create a secure environment for your personal information, minimizing risks associated with data breaches and unauthorized access. Our commitment to protecting your data is an integral part of our operations, and we continuously seek ways to improve our security practices. If you have any questions or concerns about our data protection measures, please feel free to reach out to our support team.

Children’s Privacy
Our Sites are designed for a general audience and are not targeted towards children. We do not knowingly collect personal information from children under the age of 13, or any other age as required by applicable law.

Updates to Our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices regarding personal information. We will post a notice on our Sites to inform you of any significant updates, along with the date of the most recent revision at the top of the Privacy Policy.

How to Contact Us
If you have any questions regarding this Privacy Policy, please reach out to us at privacy@betleyhub.com.

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